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Parking FAQs

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你预订得越早,省的钱就越多. Claim your savings today with DFW Airport Prebooked Parking and save up to 50%. Subject to availability.

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预约停车是如何运作的

问:“网上预约停车”是如何运作的?  我如何在网上预订停车位?
  • Visit 1szd.trilogie-lab.com/park.
  • 按提示输入您的信息(e.g., departure date/time, return date/time, airline, and promo code). Depending on your search dates, parking products on sale will display.
  • Choose the product that you would like to purchase and follow the prompts. You will need your license plate number in order to complete your purchase.
  • Follow FAQ instructions on the website for details on how to enter and exit the airport using your TollTag or generated QR code. Video instructions are also available.  
Q. When should I set my prebooked parking reservation times to enter and exit?

We recommend you set your Prebooked Parking Online reservation for at least 3 hours prior to your originating flight and 3 hours after your return flight. 这将给你提前到达的灵活性, or potentially plan for delayed/cancelled flights or unusual weather.

Q. I prebooked online; do I have to specify what Terminal I am flying out of? Is there a special area I should park in and is my spot reserved?
  • Please note for Terminal, Express Covered, 快递未覆盖和远程, 你不会被分配到一个特定的停车位, 但你会有一个.

  • If you prebooked Terminal parking and purchased a Terminal product that is specified to a particular Terminal, 您必须将车停在指定的终点站车库, in any long-term space. If you prebooked for Terminal and purchased a generic Terminal product, 没有提到具体的终端, you can park in any available long-term parking spot within all five (5) Terminal garages.

  • 当你预购《银河电子app彩票》时, 快递承保或快递未承保, 您必须在指定的停车产品内停车.

Q. Once I have arrived at the airport, can I leave and then come back on the same reservation?

No, you are not able to leave and return on the same reservation.

一旦你进入收费站, 您的预订将在您离开后被标记为已完成, and re-entering the airport afterwards will result in being charged the drive-up rate for the lot you parked in.

Q. 我可以提前多久预订停车位?

You may prebook parking up to nine (9) months in advance of your planned arrival date at the airport.

Q. 我可以对同一辆车有多个预定吗?

Yes, you may book multiple reservations for your future trips with the same car.

Q. What is the minimum length of stay required to prebook parking?

您的停车行程必须为六(6)小时或以上.

Q. 预约泊车位的最长停留时间是多久?

最长停车时间为三十(30)天.

Q. 你还有其他问题吗?

You can contact our customer service center Monday‐Friday 8:00A.M‐4:15 P.M. at +1-972-973-3112.

对现有预订的更改

Q. 我可以更改预先预订的停车位吗?

Yes, you may make changes to your reservation up to one (1) hour in advance of your reservation start time.

Please click here 更改您的预订.

Q. What if I need to cancel?

You may cancel your booking at any time up to one (1) hour before the beginning of your booking arrival time and receive a full refund. To do so, you can click here or click on the ‘Modify Booking’ link on the confirmation email and then cancel or modify.

Q. 我可以开不同于预定的车吗?

更改您的预订, 比如你的车牌, must be made at least 1 hour prior to your booking arrival time through the “查找我预定的停车位” 在DFW机场预订停车网站上. 此更改无需额外费用. Arriving in a vehicle different from the reservation will result in a charge at the posted parking rate.

问:我怎样延长逗留时间?

A: Log in to your MyDFW account and navigate to “My Parking Bookings” to view your reservations. 点击“管理预订”.” If your trip has already started (and is in progress), you will see an option to Extend Parking. 未来的金沙电子app彩票将不提供此选项.

Q. *Need assistance in making a prebooked parking reservation or modifying the dates of an existing reservation?

*The customer service center is unable to assist with these requests due to Payment Card Industry and Personal Identifiable Information compliance.

To 取消或修改预订,进入“查找我的预约停车位”或 click here. You will need the confirmation number from your payment confirmation email and the email address you provided during the payment process in order to access this file.

To create a reservation, please visit the Prebooked Parking page or the DFW Airport app.

Q: Can I shorten my stay?

A: Yes. You can shorten your stay after your trip has started, but refunds will not 如果总价格降低,将发出.

Q: If I extend my stay and the price is reduced, what will happen?

A: 如果你想延长(而不是缩短)你的停留时间, 新的退出日期/时间导致价格降低, 然后一个$0收费/免费扩展将产生.

问:我没有延长逗留时间的选择. 那是不是说我不能延长我的金沙电子app彩票了?

A: The “Extend Stay” button will only appear after your scheduled arrival and before your scheduled exit. 您可以在金沙电子app彩票开始前修改您的预订, or you can use the “Extend Parking” option once your trip has started.

Q: If I have already exited the parking facility, can I still adjust my desired exit date/time?

A: No. Trips can only be extended before the date/time of your scheduled exit.

Q: If I haven't created a member profile, can I still extend my stay?

A: Yes. 搜索您的预订 “查找我预定的停车位” feature and enter the email used for your reservation and the Reservation Ref or Reservation ID. As long as your trip has already started, you will see an option to extend your stay.

Q: I am needing to come in earlier than my parking reservation starts, what should I do?

We recommend you modify your booking online if you anticipate your airport arrival time changing.

Q: I prebooked a specific terminal; can I park in another terminal?

No, please park in the terminal that is specified in the reservation. Parking in another terminal will subject you to incur additional fees. You can access all terminals through Terminal Link shuttles or Skylink. Terminal Link shuttles are designated on the curbside and Skylink can be accessed once through security.

Arriving at the Airport

Q. 什么是车库清仓?
Terminal AHeight
Gates 1-156'10"
Gates 16-256'11"
Gates 26-396'3"

Terminal BHeight
Gates 1-177'2"
Gates 18-256'0"
Gates 26-396'0"

Terminal CHeight
Gates 1-146'0"
Gates 15-256'1"
Gates 26-396'11"

Terminal DHeight
Gates 1-406'2"

Terminal EHeight
Gates 1-96'10"
Gates 10-186'0"
Gates 19-396'8"
Q. What are the physical addresses for the non-Terminal parking lots?
  • Express North:
    1800 Express北停车场
    DFW Airport, Texas 75261
  • Express South:
    快线南停车场2561号
    DFW Airport, Texas 75261
  • Remote South:
    机场南路2400号
    DFW Airport, Texas 75261
Q. 我到机场后该走哪条车道?

如果你在进入机场时遇到问题, 然后从售票机里拿了张票, please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.

Otherwise, you may use any lane to enter and exit through the airport toll plazas.

Q. What if I had an issue entering the airport and took a ticket? 当我试图退出时,我的预订是否仍然有效?

No, when exiting the airport please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.

Q. The prepaid website says a lot is sold out, can I still park there?

Yes, we sell a limited number of spots online to ensure that customers who drive up without a prebooked reservation can still find parking.

However, all drive up customers will pay the drive-up parking rates, which can be found here under each product.

Q. 确认邮件里的二维码是做什么用的?

The QR code is the backup method to enter and exit through the toll plazas.

If the gates do not open automatically after a few seconds when you pull up, then please scan the QR code located in your email confirmation to enter and/or exit.

Q. 如果我提前预订,我需要什么才能进入停车场?

Please have your QR code that you received in your email confirmation up and ready on your phone. The toll gates should open automatically within a few seconds of you pulling up. If they do not, please scan the QR code to get through the toll gate. Do not pull a ticket.

Q. 我如何使用预先预订的停车场进入机场?

一旦您收到您的预订确认, 你可以放心,因为你的停车需求得到了满足.

How you use your booking to enter and exit DFW Airport will depend on whether or not you have a TollTag. Instructions on use of TollTag at DFW Airport Parking are listed HERE.

You may enter DFW Airport up to 4 hours prior to your booked entry time and exit DFW Airport up to 4 hours after your booked exit time with no additional charges.

如果你的车上有收费标签:

  • Enter and exit DFW Airport as normal using the car and identical TollTag associated with your visit.
  • Your TollTag will be only be associated with your prebooked parking confirmation and will NOT be charged for your parking stay. Your TollTag allows you the fastest entry and exit to/from DFW Airport.
  • Click HERE to see a short video of how to use prebooked parking with your TollTag.
  • Upon entering DFW Airport, park in the parking location (Terminal or Express) that you prebook for.
  • Any time exceeding 4 hours of your booked exit time will be charged to your TollTag at DFW Airport posted parking rates.

如果您在付款时收到QR码:

  • Enter via any lane
  • 在入口处停一下
  • 不按按钮买票吗
  • Scan your pre-paid confirmation QR code using the Barcode/QR code reader on the kiosk. (位于左下方)
  • The light on the QR Reader will turn green when the QR Code is read successfully.
  • Click HERE to see a short video of how to use your prebooked parking with your QR code.
  • Upon entering DFW Airport, park in the parking location (Terminal or Express) that you prebooked for.
  • Any time exceeding 4 hours of your booked exit time will be charged at DFW Airport posted parking rates and will require payment upon exiting.
二维码扫描停车
Q. 当我尝试在线预订时,网站显示“售罄”. Can I still get discounted parking when I drive up without an online reservation? 那里有停车位吗?

No, you will not get the discounted rate without making a reservation online, 而且还适用常规的免加价. Please click HERE 有关目前的泊车情况.

Payment, Promos & Refunds

Q. 是否可使用收费标签帐户缴付预先订位的泊车费用?

No, you must prebook your parking online which involves pre‐paying for your parking with a credit/debit card. Once this is completed, you can enter the south or north Parking Plaza using your TollTag.

Q. I saw an ad online for a special rate, but I am unable to see the discounted rate.

Our promotions are limited on the quantity we sell as well as the dates that we offer the discounted rate.

If you do not see the rate, please ensure you have typed in the promotion code correctly. 如果你仍然没有看到折扣率, then it is safe to assume that the discounted rate is not available for the dates in question.

Q. If my trip ends early, can I get a partial refund for the unused part of my parking reservation?

No, we do not provide partial refunds for parking reservations which have ended early.

Q. Once I have arrived at the airport, can I leave and then come back on the same reservation?

No, you are not able to leave and return on the same reservation.

一旦你进入收费站, 您的预订将在您离开后被标记为已完成, and re-entering the airport afterwards will result in being charged the drive-up rate for the lot you parked in.

Q. 如果我在预订后代客泊车,可以报销吗?

Yes, please contact our customer service to request a refund Monday‐Friday 8:00 A.M – 4:15 P.M. at +1-972-973-3112.

Q. When I prebook online, will I be charged right away or when I exit the parking lot?

您的信用卡将在付款时被扣款.

Q. What payment methods are accepted for prebooked reservations?

Visa, Mastercard, American Express and Discover cards are accepted.

Q. Are there any additional taxes or fees in the parking rates seen on the prebooked website?

No, all related fees and taxes are included in the rates you see when searching for your desired itinerary.

Q: I made a reservation, but I decided to take another means of transportation to the airport, 我没有使用的预订可以退款吗?

这些情况将逐案审查. Please call us at +1-972-973-3112 and choose option 1.

Q. 在什么特殊情况下我有资格获得退款

如果符合以下条件,您有资格获得退款:

  • 你已经批准了特种军用车牌. Please click here for eligibility.
  • You prebooked a reservation but you were charged when exiting the airport (subject to review).
  • 你把车停在君悦酒店, Hyatt Regency or with DFW Airport Valet and you were charged when exiting the airport.
  • 航空公司取消或延误了您的银河电子app彩票.

如果您符合退款资格,请点击 here 申请退款并附上所有相关文件.

You do not qualify for a refund if:

  • You have temporary or paper tags for specialty license plates.
  • You were charged a Passthrough rate (driving from one end of the airport to the other).
  • You failed to cancel your reservation at least 1 hour before airport arrival time.
  • 你当时在待机,没有登机.
  • The license plate of the car you bring to the airport does not match the license plate you entered in the reservation, i.e.请把你预定的车开过来.
问:我对预订做了修改, and it charged me again, 原来的预订会被退还吗?

是的,原来的预订将被退还. 例:最初的预订是50美元, and you were charged another $65 for the modified reservation. 原来的50美元将在72小时内退还.

If you have not received your refund in 72 hrs, please click here to request your refund.

Q: I entered the wrong date and time when booking the reservation and was charged regular rates when exiting the airport. Can I get a refund?

这些情况将逐案审查. Please click here to request your refund and attach your original flight itinerary.

问:我如何查看我的退款状态?

加急业务请单击 here 查看您的退款状态. 你需要填写姓名、电话号码或电子邮件地址.

金融客服中心

您在DFW机场停车后遇到帐单问题吗? Use our customer portal to request a refund or check on a refund status.

Go to portalView FAQs

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